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When Death Occurs


What should I do?

 Someone in your family has died and nothing can soften the shock and emotional distress you feel. To help you gather all the necessary information you will need here is a guide for you to follow. 

You will find it helpful to review this information prior to meeting with one of our funeral directors. You will also find it helpful to review the other pages of our website to learn more about our services, facilities and the service options available to you. 

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If a death occurs in a Hospital or Care Facility

Contact Hansons Arbor Funeral Chapels & Crematoriums Inc, we are always available to transfer the deceased from the place of death (regardless of the time or day).

Staff at a Care home or Hospice house may also call us on your behalf.

As soon as possible - Compile the data for the Funeral Arrangement Conference

You may require an original death certificate or notarized copy for life insurance policies, bank accounts, stocks, bonds, real estate transactions, pensions, health insurance, retirement plans, Federal / Provincial income taxes, probate courts & Canada Customs & Revenue Agency. 

At Hansons Arbor Funeral Chapels & Crematoriums Inc, our funeral directors are also registrars for the Vital Statistics Agency of British Columbia, so original death certificates are issued directly from us. During the arrangement conference with our staff, having the following information about the deceased will be helpful: 

  • Full legal name 
  • Date of birth Place of birth (City, Province or State of birth) 
  • Legal residence of deceased 
  • Name of spouse (maiden name of wife) 
  • Occupation (prior to retirement) 
  • Social Insurance Number Provincial Carecard or Health Number 
  • Parent's names (and their places of birth) 

Other information to bring with you when making arrangements with the funeral director:

  • Birth Certificate 
  • Social Insurance Card 
  • List of Surviving Relatives and cities of residence 
  • Recent Photograph of the deceased
  • Pre-arrangement Forms and Pre-paid contract (if arrangements were pre-paid)


If here is to be a viewing of the deceased, a full complement of clothing is required, including undergarments and outer clothes of your choice. Shoes are not needed. For women, an outfit with a closed neckline and long sleeves is desirable. For men, a suit or sport coat is appropriate. Other Personal Items 

Jewelry, eye glasses and religious items (if any) should be brought to the arrangement meeting, or prior to the service. On the day of the funeral, it is customary to confirm which items you wish to be left in the casket and which are to be returned to you. Cremation We strongly suggest that any personal items such as Jewelery, pictures and other memorabilia be removed prior to the cremation, as they will be destroyed during the cremation process. Instead, these items may be placed in the selected urn or be returned to you. Arrangement Appointment Time 

To ensure availability of one of our funeral directors, and to give you the personal attention and time you need to make the arrangements, please call us to schedule a convenient time. Although most funeral arrangements are conducted during normal business hours, we are also available on Saturdays (By Appointment).

Day 1-5:

  • Locate Will 
  • Make funeral arrangements 
  • Contact Clergy / Celebrant Contact other family, friends or co-workers 
  • Receive original Death Certificate from funeral home 
  • Contact executor, lawyer, trust officer or other legal advisor 
  • Apply for a will search (Vital Statistics) if necessary

Day 5-30:

  • Probate Will 
  • Locate Bank Accounts and Investments 
  • Check safety deposit box 
  • Cancel driver's license (ICBC Drivers License Office) 
  • Cancel Credit Cards (that are not joint with spouse) 
  • Death notification Canada Customs & Revenue Agency 
  • Death notification to cancel benefits and apply for Survivor Benefits (CPP / OAP) 
  • Death notification to BC Health Care 
  • Death notification to BC Blue Cross and/or Extended Health Benefits 
  • Death notification and cancellation of Superannuation (Federal / Provincial) 
  • Apply for death benefits (Federal / Provincial) 
  • Death notification Passport Canada 
  • Veterans Affairs Canada - Death notification to cancel benefits and apply for death benefits 
  • Obtain unpaid wages and / or other benefits from the employer (if any)

These are some of the details you will be called upon to deal with. If you require further assistance contact: 

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